Friday 31 July 2020

TFL announce LU Stations Real Time Information app update to improve theTurn Up and Go (TUAG) service.

TFL announce LU Stations Real Time Information app update
 to improve theTurn Up and Go (TUAG) service. 
Turn-up-and-go means you do not have to pre-book assistance to use our services.

Station staff will now receive a pop-up TUAG incoming journey notifications which tells them when a TUAG
 customer is on route to their station along with an estimated arrival time.

Key features and benefits:

  • The new notification message ensures station staff are aware of an incoming TUAG journey,
  •  even if the app is not in use on their iPad
  • The estimated arrival time feature will help staff plan customer collection
  •  more accurately, improving the quality and consistency of our TUAG service 
  • by ensuring customers are collected promptly

For further information about Turn up and Go, please visit tfl.gov.uk/transport-accessibility/help-from-staff




Jacqueline Stevens | Engagement Officer
Transport for London | City Planning | Local Communities & Partnerships


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