Wednesday, 14 October 2015

Changes to Croydon's Emergency Department from November as builidng begins on £21.25m new, bigger facility



At 6am on Sunday 8 November, the Emergency Department (ED) and Urgent Care Centre (UCC) at Croydon University Hospital will move from its current location on Mayday Road to the other side of the hospital.


The major move will allow work to begin to build Croydon’s new £21.25m Emergency Department (Accident & Emergency).

The new facility has been designed by Croydon’s very own doctors and nurses to meet their exact requirements to provide better care to more people.

The hospital sees, on average, a new patient arriving for urgent or emergency care every four and half minutes, 24 hours a day, 365 days a year. This is almost twice the total number of patients every year that the unit was originally built for in the 1980s.

Croydon’s new ED will be bigger by more than a third, and will be built to the highest standards using the best examples from other Emergency Departments across the country. 


Croydon University Hospital will remain open to care for patients needing urgent and emergency care at all times.

  • At 6am on Sunday 8 November, the hospital will close the door to the old ED and UCC on Mayday Road.
  • At the very same time, they will open the door to the new, temporary ED and UCC in another part of the hospital, accessible from Woodcroft Road at the back of the site.
  • After 6am, 8 November, blue-light ambulances (carrying life-critical patients) will arrive by the hospital entrance on London Road.
  • Non-blue light ambulances (carrying urgent but less-critically ill patients) will arrive via Woodcoft Road.
  • Walk-in patient and visitors will access the ED and UCC via Woodcroft Road.
  • The move of services is expected to take less than four hours to complete.

Dr Kathryn Channing has been one of the senior doctors at the hospital leading the project.  She has overseen every aspect of the design and the preparations for the move. 

Dr Kathryn Channing,lead clinician for Emergency Department, said:

“This is a major logistical exercise, and one that has been long in the planning.  We will remain open at all times throughout the move to care for anyone who needs urgent or emergency care. Our resuscitation unit, where the sickest patients are treated, is not moving, so at all times we will be able to care for very ill patients should they arrive on foot.

“To give us breathing space to move the equipment in a carefully planned way, we are working with NHS England and the London Ambulance Service to agree a short divert for ambulances for a few hours during the morning.  This is nothing unusual, and neighbouring hospitals and the ambulance service often work together when there is planned work or peaks in demand so that we can always provide 24/7 care for patients.”

The temporary move of services will take place in the very early hours of Sunday morning (8 November) in order to minimise disruption for patients attending the department.

There will be more staff on duty to run two ED and UCC services in parallel – both in the existing location as services move out, and in the temporary “decant” location, as services move in.

Dr Channing adds:

“Everyone in the department is ready for this move.  We are so proud that the Care Quality Commission rated our Emergency Department as “good” – but we know that our care could be even better.  We have outgrown the current facilities by some margin.

“This bigger, brighter, and better facility will give people in Croydon – and our staff – the high-quality facility to match the high standards of care that we work hard to deliver every day. What’s more, it will give us flexibility to care for more people in the shortest time possible when demand for our services is at its highest.”

Following a routine inspection in summer 2015, the Care Quality Commission rated the Emergency Department at Croydon University Hospital as “good.”  The inspection report (published 7 October 2015) found that the department was well-led, with “positive comments from patients about the care received, and the attitude or motivated and considerate staff,” who treated patients with “dignity and respect.”

The new Emergency Department will address many of the issues raised by the CQC during its last inspection two years ago (2013), which found the current facility to be poorly designed and too small.

Construction is expected to last up to 18 months. Croydon’s new Emergency Department is planned to open in Spring 2017.

Keep up-to-date, follow #NewCroydonED

Croydon’s new Emergency Department will have:

  • A new Urgent Care Centre, for more minor injuries and illnesses
  • A bigger resuscitation unit for critically ill patients
  • A dedicated children’s emergency department, with its own reception, play area and waiting room
  • More ‘majors’ beds, where the very ill or injured will be treated
  • Doors on cubicles rather than old-style curtains, to improve privacy and dignity for patients in our care

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